Privacy Policy

TrustCare may collect information such as:

• Full name.
• Email address.
• Phone number and, if you opt in, your mobile number for SMS text messages.
• Medical information voluntarily shared.
• Appointment and reservation information.
• Platform usage and browsing data.
• Payment and transaction information.

Collected information may be used to:

• Facilitate connections with professionals or clinics.
• Coordinate appointments and services.
• Provide user support.
• Improve Platform experience.
• Comply with legal obligations.
• Send communications related to services.

TrustCare may share information with:

• Medical professionals.
• Clinics or related providers.
• Strategic partners.
• Technology or payment providers.
• Authorities when legally required.

Mobile information collected for SMS text messaging — including your mobile number and your opt-in consent — is excluded from all of the above. It is never shared with third parties or affiliates for marketing or promotional purposes.

TrustCare sends SMS text messages only to users who expressly opt in on our forms. There are two separate programs, each with its own unchecked consent checkbox, and each one is independent of the other — you may opt in to one, to both, or to neither:

• Informational program: replies to the inquiry you submitted; appointment scheduling, confirmations, and reminders; and treatment plan and travel coordination updates.
• Marketing program: offers and promotions.

Marketing consent is collected separately from informational consent. Checking one box never opts you in to the other, and neither box is checked by default.

Message frequency varies for both programs. Message and data rates may apply. Reply STOP at any time to unsubscribe from the program that sent you the message, or HELP for assistance; opting out of one program does not cancel the other. Consent to receive SMS messages, informational or marketing, is not a condition of purchase or of using the Platform, and it may be withdrawn at any time without affecting the services you receive.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile opt-in data is used solely by TrustCare to send the messages you requested.

TrustCare stores a record of each opt-in separately — the exact wording accepted, the phone number provided, and the date and time — so that user preferences can be honored and evidenced. The exact wording of both checkboxes is published at trustcaremed.co/sms-opt-in. Carriers are not liable for delayed or undelivered messages.

For help with SMS messages, reply HELP to any message or contact TrustCare Med at hi@trustcaremed.co.

TrustCare implements reasonable security measures to protect user information; however, it does not guarantee absolute protection against unauthorized access, hacking, or external security breaches.

Users may request updates, corrections, or deletion of their personal information in accordance with applicable laws.

TrustCare reserves the right to modify this Privacy Policy at any time. Continued use of the Platform constitutes acceptance of such modifications.